Terms and Conditions
Last updated: 1 June 2026
These Terms and Conditions apply to your use of the Talentos website, tools, assessments, audits, reports, advisory services and related services.
By using this website, completing a Performance Clarity Check, booking a Performance Clarity Audit, submitting information to Talentos or engaging Talentos for services, you agree to these Terms.
If you do not agree with these Terms, please do not use the website or services.
1. About Talentos
Talentos helps growing teams make performance clearer. Our work focuses on performance clarity, accountability, manager follow-up, practical performance structures and founder visibility.
Talentos is not generic HR outsourcing, appraisal software, legal advice, employment-law advice, tax advice, financial advice or a substitute for professional advice from a qualified adviser.
2. Definitions
In these Terms:
"Talentos", "we", "us" or "our" means Talentos and any authorised representatives delivering the services.
"Client", "you" or "your" means the person, business, organisation or representative using the website, completing a check, booking an audit or engaging Talentos.
"Services" means the website, Performance Clarity Check, Performance Clarity Audit, reports, recommendations, workshops, advisory support, implementation support, templates, documents and any related service provided by Talentos.
"Client Data" means information, documents, answers, business details, team information, performance information, notes, records or other materials shared with Talentos by or on behalf of a Client.
3. Use of the Website
You may use the website for lawful business purposes only.
You agree not to:
- use the website in a way that breaks any law or regulation;
- attempt to interfere with the website's security or operation;
- copy, scrape, reproduce or misuse website content without permission;
- submit false, misleading or unlawful information;
- use the website or services to harm another person, business or system.
We may restrict access to the website or services if we believe there has been misuse.
4. Performance Clarity Check
The Performance Clarity Check is a short self-assessment tool intended to provide a practical starting point.
The results are directional. They are not a complete audit, formal HR assessment, legal assessment, employment decision tool or guarantee of business performance.
You should not make employment, disciplinary, restructuring, termination or legal decisions based only on the Performance Clarity Check.
5. Performance Clarity Audit
The Performance Clarity Audit is designed to help a business identify where expectations, ownership, follow-up, performance records and founder visibility may be unclear.
The audit may include review of information provided by the Client, discussions with relevant people, analysis of current performance routines and practical recommendations.
The audit does not fix the problem by itself. It names the problem clearly so the next step is practical, not guessed.
6. Advisory and Implementation Services
Talentos may provide advisory or implementation support to help Clients build practical performance structures, such as scorecards, check-ins, performance notes, review habits, issue records and visibility routines.
Unless agreed in writing, Talentos does not:
- act as your employer of record;
- manage your employees for you;
- make hiring, promotion, disciplinary or termination decisions;
- provide legal advice;
- guarantee employee performance;
- guarantee revenue growth, profitability or business outcomes;
- operate as HR outsourcing or appraisal software.
The Client remains responsible for business decisions, employment decisions, legal compliance and how recommendations are implemented.
7. Client Responsibilities
You agree to provide accurate, complete and relevant information when using our services.
You are responsible for:
- ensuring you have authority to share business or team information with Talentos;
- ensuring personal data is shared lawfully;
- informing relevant employees, managers or team members where required;
- reviewing recommendations before acting on them;
- obtaining legal, HR, tax, financial or employment-law advice where needed;
- making final decisions inside your business.
Talentos is not responsible for decisions made without proper review by the Client.
8. Fees, Payment and Proposals
Fees for audits, advisory work, workshops, implementation support or other paid services will be set out in the relevant proposal, invoice, quotation, engagement letter or written agreement.
Unless otherwise agreed in writing, payment terms will be set out in the relevant proposal, invoice, quotation, engagement letter or written agreement.
Work may not begin until any required payment or deposit has been received.
9. Cancellations, Rescheduling and Refunds
Cancellation, rescheduling and refund rules will be set out in the relevant proposal, invoice, quotation, engagement letter or written agreement.
Unless otherwise agreed in writing, Talentos may charge for work already completed, time already reserved or preparation already started.
Refunds are not guaranteed once services, audits, reports or advisory work have begun, unless required by law or agreed in writing.
10. Reports, Documents and Recommendations
Reports, documents, templates, scorecards, frameworks and recommendations provided by Talentos are for the Client's internal business use only, unless we agree otherwise in writing.
You may adapt them for your internal use, but you may not resell, publish, distribute or present them as your own commercial product without written permission from Talentos.
11. Intellectual Property
All website content, copy, layouts, graphics, frameworks, templates, methods, reports, documents and materials created by Talentos remain the intellectual property of Talentos unless otherwise agreed in writing.
Client Data remains the property of the Client or the relevant data owner.
Where Talentos creates customised documents for a Client, the Client receives a limited right to use those documents internally for its business operations.
12. Confidentiality
Talentos will treat Client Data and confidential business information with care and will not disclose it except:
- where needed to provide the services;
- where the Client has authorised disclosure;
- to trusted service providers under appropriate confidentiality or data protection obligations;
- where required by law, regulation, court order or lawful authority;
- to protect legal rights, safety or the integrity of our services.
The Client also agrees not to disclose confidential Talentos materials, methods, templates, pricing or non-public business information without permission.
13. Data Protection and Privacy
Talentos handles personal data according to its Privacy Policy and Data Policy.
By using the website or services, you acknowledge that Talentos may collect and process personal data as described in those policies.
Where Client Data includes personal data about employees, managers, contractors or other individuals, the Client is responsible for ensuring that such data is shared lawfully.
14. Third-Party Services
The website or services may use third-party tools and service providers, including Google Analytics, WhatsApp, Google Sheets, email tools, forms, scheduling tools, hosting providers, payment processors, document storage, automation, reporting, productivity tools and other service providers as needed.
Talentos is not responsible for third-party platforms except where required by applicable law. Your use of third-party services may also be subject to their own terms and privacy policies.
15. No Guarantee of Results
Talentos provides practical performance clarity support, but business outcomes depend on many factors outside our control.
We do not guarantee:
- improved employee performance;
- improved manager behaviour;
- revenue growth;
- cost savings;
- legal compliance;
- successful disciplinary outcomes;
- successful implementation of recommendations;
- any specific commercial result.
16. Limitation of Liability
To the maximum extent allowed by law, Talentos will not be liable for indirect, incidental, special, consequential or punitive losses, including loss of profit, revenue, goodwill, opportunity, data or business interruption.
Where liability cannot be excluded, Talentos' total liability will be limited to the amount paid by the Client for the specific service giving rise to the claim, unless applicable law requires otherwise.
Nothing in these Terms limits liability that cannot legally be limited.
17. Indemnity
You agree to indemnify Talentos against claims, losses, liabilities, damages, costs or expenses arising from:
- your misuse of the website or services;
- inaccurate or unlawful information you provide;
- your breach of these Terms;
- employment or business decisions you make;
- your failure to obtain required consent or legal authority to share personal data;
- your breach of applicable law.
18. Changes to the Website or Services
We may update, suspend, improve or discontinue parts of the website or services at any time.
We may also update these Terms from time to time. The updated version will be posted on this page with a new "Last updated" date.
19. Governing Law
These Terms are governed by the laws of Kenya, unless another written agreement between Talentos and the Client states otherwise.
20. Dispute Resolution
If a dispute arises, the parties will first try to resolve it in good faith through discussion.
If the dispute cannot be resolved informally, it may be referred to the courts or another competent dispute resolution forum in Kenya, unless otherwise agreed in writing.
21. Contact
For questions about these Terms, contact:
Talentos
Nairobi, Kenya
Email: hello@talentos.co.ke